Shipping

THR WILL EXPEDITE SHIPPING if POSSIBLE! Click below for upgraded shipping prices. Please contact us at 915-593-6225 to confirm availability of upgraded shipping. SHIPPING IS VIA UPS/FEDEX/USPS PRIORITY WITH TRACKING NUMBER. We can accommodate other shipping requests. Seller can not be responsible for item once shipped.  THR charges a one time $9.99 handling charge per each order over $100, not per part. You will see the 9.99 charge included in "shipping" in checkout. Buy more and save!!

Shipping to the 48 states only. Please use the shipping calculator to determine shipping for other locations.

We make every effort to ship within 3-5 business days of receiving payment.  Items are generally shipped ground, and thus buyers can expect delivery of their items within 7-14 business days after payment. A link of order information is sent upon payment and can be checked online at any time.  Tracking numbers are sent to buyers directly via email the day after shipment. 

Payments & Checkout

THR ACCEPTS PAYPAL/ VISA / MASTERCARD / AMEX / AND MONEY ORDERS. We prefer PAYPAL! Payment is due within 3 days of sale. If payment is not received within 7 days, we will file for Non-Paying Bidder. 

Our checkout will include an order confirmation with your order #.  You can use this order # to check the status of your order anytime at www.texashotrods.com .

Tax will be charged for buyers in the state of Texas only (8.25%). Handling fees vary per item.

EASY Returns & Warranties !

HOW DO I RETURN AN ITEM?

Texas Hot Rods WILL accept returns on returnable items up to 14 days after sale of item.  Simply contact us for an RMA and return your item in new and resalable condition in original packaging.  We will issue a refund within 14 business days to your original payment method!

 

WHAT CAN BE RETURNED?

Many items can be returned.  To check if your item can be returned please contact us for an RMA.  You can also review our non-returnable item list below for items that can not be cancelled or returned.

 

HOW DO I GET AN RMA?

RMA Number (Return Merchandise Authorization) is REQUIRED for any returns.  Please contact us at as soon as possible at customerservice@texashotrods.com for an RMA number.   All items returned without RMA will be refused and THR does not take any responsibility for return of the item.

Customer is responsible for shipping the item to THR .  We recommend use of a traceable shipping service, as only proof of signature by a THR employee can serve as evidence of receipt. 

 

WHAT CONDITION DOES THE ITEM HAVE TO BE IN?

Items returned must be in new and resalable condition in original packaging.  Return will be back to the original form of payment, and will be processed within 14 business days.  PLEASE NOTE: Any non-defective part returned will be charged shipping & credit card fees incurred for the item.

Any item returned incomplete or damaged or not in original packaging will not be accepted for return and will be refused or sent back at customer's expense.

 

WHAT IF I REFUSE MY SHIPMENT?

If buyer refused shipment of an item, a 25% restocking fee will be charged once item is received in new and resalable condition. 

 

WHAT ARE NON-RETURNABLE ITEMS:

Certain items CAN NOT be returned or cancelled.  Because of the nature of special ordered items, THR disclaims any guarantee of delivery date for these types of items and these items may take longer than normal for delivery.  These include but are not limited to special order items including:

• ALL Superchargers

• ALL Tuners

• ALL Engines / Heads/ Assembled Parts

• ALL Vehicles

• ALL Projects (with or without labor)

• Body Kits

• Painted Parts / Body Components

• Special Order Exhaust (such as Kooks)

• Wheels / Tire Packages

• Mounted / Balanced Wheels & Tires

• Used Items

• Non defective items that have been installed or used

• Any item not in new or non-resalable condition

DAMAGED ITEMS:

If an item is received damaged or incomplete upon receipt you must contact THR within 72 hours of receipt at customerservice@texashotrods.com.  Items damaged in shipping will be claimed through shipping company and are subject to the policies of the shipping company's claims.

THR will facilitate manufacturer's defects directly through the manufacturer.  Defects are subject to manufacturer's warranty policies.

Texas Hot Rods reserves the right to change or modify policies at any time without any further notice. 

Contact Us

Please feel free to contact Texas Hot Rods at any time for any customer service questions.  

 

Texas Hot Rods Mustang Parts Performance

9725 Carnegie Avenue
El Paso, TX 79925

 

SALES QUESTIONS : sales@texashotrods.com

CUSTOMER SERVICE QUESTIONS: customerservice@texashotrods.com

ONLINE TRACKING: www.texashotrods.com

PHONE: 915-593-6225